How Solixa handles personal data through Matheus de Souza Silva Serviços de Turismo Ltda — written with the same care that shapes every trip we plan, in line with the Brazilian General Data Protection Law (LGPD) and travel agency regulations.
This Privacy Policy explains how personal data is collected, processed, stored, and protected when individuals interact with the institutional website solixa.online, operated by MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA — a boutique travel studio dedicated to curated travel packages from Ipanema, Rio de Janeiro.
The website may collect the following categories of personal data, depending on how an individual interacts with the studio:
Personal data is processed only for purposes that serve the relationship between the traveler and the studio. Specifically:
Data processing may be based on the individual's consent where applicable, legitimate interest, pre-contractual steps, contract execution, or compliance with legal obligations — in particular the Lei Geral de Proteção de Dados (LGPD — Law No. 13,709/2018), the Consumer Protection Code (Lei nº 8.078/1990), applicable regulations of the Ministério do Turismo and EMBRATUR governing tourism activity in Brazil, and applicable international agreements relevant to cross-border travel services.
Personal information is not sold or transferred to third parties for marketing purposes. Data may be shared with essential service providers — such as hosting, email delivery, security, technical support, accounting partners, and payment processors — solely when required for website operations, booking management, or regulatory compliance.
In the natural course of travel agency work, relevant booking information may also be shared with airlines, hotels, ground operators, cruise lines, insurance providers, visa services, and consular authorities strictly for the purpose of executing the contracted trip. International transfers of personal data may occur — for instance, when booking a hotel abroad — handled in accordance with applicable data protection law. Disclosure to competent authorities may occur when required by law.
Information is retained for as long as needed to fulfill the purposes described in this Policy, to maintain a meaningful client and trip record, or to comply with applicable legal, fiscal, and tourism industry obligations. Booking records and documentation are kept in line with applicable regulations governing travel agency operations and consumer protection. When data is no longer necessary, reasonable measures are taken for deletion or anonymization.
We implement reasonable technical and administrative safeguards to minimize the risk of unauthorized access, loss, alteration, or improper disclosure of personal data. Travel-related work involves sensitive personal information — passport details, dates of travel, accommodation locations — handled with the discretion this kind of work requires. No online environment can guarantee absolute security, and individuals are encouraged to exercise caution when sharing sensitive information.
Under Brazilian data protection law, individuals may have rights including: access to their personal data, correction of inaccurate information, deletion, anonymization, restriction of processing, data portability, information about sharing, and withdrawal of consent where processing is based on it. To exercise these rights, contact us at privacy@solixa.online.
This website may use essential technical cookies to ensure proper functionality and navigation. No advertising tracking or behavioral profiling is currently implemented on this institutional website.
If this website links to third-party platforms or services — including airlines, hotels, cruise lines, or booking partners — their own privacy policies apply. MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA is not responsible for the data practices of external websites or platforms.
Information related to booked trips — including itinerary documents, vouchers, reservations, payment records, and post-trip follow-up — is handled with strict operational confidentiality. These records support the proper execution of each trip and continuity of service across multiple bookings. They are retained in line with applicable consumer protection, tourism industry, and tax regulations.
Travel work involves the kind of information that requires real discretion — travel plans, accommodation locations, dates of absence from home, and personal context shared during planning conversations. All such information is treated with the privacy this work demands, and no detail shared with the studio leaves it without a clear legal or operational reason connected to the execution of your trip.
This Privacy Policy may be updated at any time to reflect changes in operations, law, or website structure. The version published on this page is always the current and applicable version. We recommend reviewing it periodically.
For any privacy-related questions, data requests, or concerns, please reach us at privacy@solixa.online or through our general email at contact@solixa.online.