The framework governing the use of solixa.online and the relationship between Solixa travel studio and those who visit, browse, or open a booking brief with us.
These Terms of Use govern access to and use of the website solixa.online, operated by MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA. By accessing or using this website, the visitor acknowledges having read, understood, and accepted these Terms, as well as the applicable Privacy Policy.
This website presents the institutional and commercial profile of MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA, operating under the Solixa brand — a travel studio dedicated to curated trip packages, tailored honeymoons, family travel, group departures, cruises, and end-to-end travel support from Ipanema, Rio de Janeiro. The website provides information about the studio, its philosophy, the kinds of trips we plan, and enables individuals to submit booking briefs and trip planning requests.
The studio operates within the regulatory framework applicable to tourism agency services in Brazil, governed by the Ministério do Turismo, registration with CADASTUR as required, and applicable consumer protection law. Services offered include curated international and domestic travel packages, tailored honeymoons, family and group travel, cruises, hotel and flight bookings, transfers, experiences, and supporting services such as travel insurance and visa-related guidance. The website presents the studio's general scope for institutional purposes — definitive trip terms, itineraries, prices, and applicability of any package to a specific traveler are determined exclusively through written commercial confirmation.
The studio operates by direct planning relationship. Submitting a brief through the website does not constitute a confirmed booking, a confirmed itinerary, or a binding commercial commitment — bookings are confirmed only after direct planning conversation, presentation of a formal proposal, agreement on terms, and execution of the corresponding bookings through the appropriate suppliers. Specific scheduling, payment, cancellation, and modification policies are communicated in the formal proposal and at the time of booking confirmation.
Travel involves multiple third-party suppliers — airlines, hotels, ground transportation operators, cruise lines, experience providers, insurance companies, and consular services. While Solixa coordinates and manages these bookings on behalf of the traveler, the actual provision of each travel service is the responsibility of the corresponding supplier, governed by their own terms and conditions. Solixa acts as a travel intermediary in line with applicable Brazilian travel agency regulation. Service interruptions, schedule changes, cancellations, or quality issues attributable to a third-party supplier are addressed in coordination with that supplier under their own commercial terms.
The traveler is responsible for ensuring they have valid passports, visas, vaccinations, and any other documentation required for their destination, in accordance with the rules of the destination country and any countries of transit. Solixa provides guidance, support, and assistance with documentation processes when contracted to do so — but the traveler remains responsible for the validity, timeliness, and completeness of their travel documents. Denied boarding, denied entry, or other consequences of missing or invalid documentation remain the traveler's responsibility.
The studio makes reasonable efforts to ensure the information on this website is accurate and up to date. However, package descriptions, destinations, availability, pricing, and operational details may vary. Information provided here is for institutional presentation and initial contact purposes only — it does not constitute a formal commercial proposal or binding offer. Definitive trip details are confirmed exclusively in the written proposal and booking confirmations issued for each specific traveler.
The content, visual elements, brand identity, layout, text, and structure of this website may be protected by applicable intellectual property and copyright laws. Brand names, logos, and references belonging to airlines, hotels, cruise lines, and other third parties remain the property of their respective owners and are used only in the context of legitimate travel agency communication. Unauthorized reproduction, copying, redistribution, or modification of any element of this website is prohibited, except where expressly permitted by law or with prior written authorization from MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA.
This website may be updated, modified, suspended, or taken offline at any time without prior notice — including for maintenance, improvements, or operational decisions. We make reasonable efforts to maintain availability, but continuous and uninterrupted access is not guaranteed.
MATHEUS DE SOUZA SILVA SERVICOS DE TURISMO LTDA shall not be liable for indirect or consequential damages, temporary website unavailability, third-party service failures, data transmission issues, or losses resulting from misuse of the website or reliance on information that may be incomplete, outdated, or misinterpreted. Travel-related responsibilities attributable to airlines, hotels, ground operators, or other suppliers are governed by the terms of those suppliers and applicable consumer protection law. Force majeure events — including weather, political events, public health restrictions, airline disruptions, and similar circumstances beyond the studio's reasonable control — are addressed in line with applicable consumer protection law and the policies of the affected suppliers.
This website may reference or connect to third-party communication tools, payment processors, airlines, hotels, or external services. Their respective terms and privacy policies also apply in such cases. We are not responsible for the content, practices, or availability of external websites or platforms linked from this site.
Information submitted through this website's contact and booking forms — including identification, trip type, destination preferences, travel window, number of travelers, and free-text brief content — is used exclusively for the purpose of trip planning, proposal preparation, and booking management. Travelers are responsible for the accuracy of the information they provide. Submission of false or misleading information may result in the rejection of a booking or affect the validity of travel documents and reservations issued in their name.
Travel work involves access to personal information that requires real discretion — travel dates, accommodation locations, periods of absence from home, and personal context shared during planning. The studio handles such information with the privacy this work demands, and information shared during the planning relationship is not disclosed externally without a clear legal or operational reason connected to the trip's execution.
The relationship between the studio and the individual receiving travel services is protected by the Brazilian Consumer Protection Code (Lei nº 8.078/1990), including rights related to clear information, service quality, proper communication of conditions, and the specific consumer protections that apply to travel and tourism services. Travel services are provided in line with applicable Brazilian travel agency regulations and the framework of the Ministry of Tourism.
These Terms of Use shall be governed by and interpreted in accordance with Brazilian law, including the Brazilian Civil Code, the Consumer Protection Code (Lei nº 8.078/1990), applicable regulations of the Ministério do Turismo and EMBRATUR governing tourism activity, and the Lei Geral de Proteção de Dados (LGPD). Any disputes arising from the use of this website shall be submitted to the jurisdiction of the courts of Rio de Janeiro, State of Rio de Janeiro, Brazil, except where otherwise required by law — including the consumer's right, under the Consumer Protection Code, to bring a claim in their own domicile.
These Terms of Use may be updated at any time to reflect changes in operations, applicable law, or website content. The version published on this page is always the current applicable version. Continued use of the website after any update constitutes acceptance of the revised Terms.
For questions about these Terms of Use or any other matters related to this website, contact us at contact@solixa.online.